When you have a problem, first, you will need to resolve the nagging problem straight together with your credit union

When you have a problem, first, you will need to resolve the nagging problem straight together with your credit union

Issue Process

This might involve calling the credit union’s customer support division, senior credit union administration, or even the supervisory committee. You can contact NCUA’s Consumer Assistance Center for help by completing the NCUA Consumer Assistance Form (opens new window) (PDF version (opens new window) ) if you cannot resolve the issue with your credit union,. In case the problem involves one or more problem or credit union, it is important to submit complaint that is separate for every problem or credit union. When the form(s) is gotten, you may get an acknowledgement and more information about the grievance procedure from NCUA’s customer Assistance Center. Find out about the grievance procedure below.

  1. File a problem: The issue process begins whenever you distribute a grievance with the on line NCUA customer Assistance Form or the PDF version into the customer Assistance Center.
  2. Customer Assistance Center Review: Upon getting your grievance the buyer Assistance Center will be sending you an acknowledgment which includes a full situation quantity. Thereafter, we will see whether your issue involves issues within NCUA’s enforcement authority. Continue reading “When you have a problem, first, you will need to resolve the nagging problem straight together with your credit union”